![]() ![]() The discussion indicates that the following two registry keys be added: You perform a bit of Googling on the internet and find the following two forum posts: Thinking that this may be an authentication issue, you try having the user authenticate via the Office Account sign in page but it does not resolve the issue: The window is displayed for about 3 seconds and disappears. You proceed to connect to their desktop/laptop and notice that her Outlook had the status displayed as:Ĭlicking on the Trying to connect… button would briefly bring up the what appears to be authentication prompt for Office 365: You’ve confirmed that the cached credentials were cleared: You’ve confirmed that their password was updated within Azure Active Directory (AAD) yesterday evening: ![]() She arrived at the office this morning, logged into her laptop and noticed that her Outlook no longer connected. ![]() She logged off after the password change and went home for the evening. ![]() Her password was going to expire so she changed it at the end of the day.Users are automatically redirected to a Citrix NetScaler configured with DUO MFA authentication webpage when they attempt to log into Office 365 either via /domain, or Ī user is no longer able to connect to Office 365 with their Outlook client after the following actions:.Office 365 is configured for MFA with the product named DUO, which is now owned by Cisco.I was recently contacted to troubleshoot an issue where a user’s Outlook was unable to connect to Office 365 after a password change over the evening and while I found various forum posts describing the issue, the suggested solution required a slight change to work in the environment I was dealing with so this post serves to describe what I encountered and the solution. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |